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  • Application Help

  • Driver and vehicle queries

  • How do I get a quote?

    It's simple to get a quote online. If you are already a registered customer, click here to log in and get a quote. If you haven't used Jaunt before, start your quote here.

  • What level of cover does a Jaunt policy offer?

    All Jaunt policies are comprehensive when driving in the UK. Marvellous.

  • How much is my excess?

    The amount of excess varies – but will be confirmed before you buy your insurance. The amount will also be shown on the policy schedule.

  • How do I cancel my policy?

    Easy, just log in to My Account to cancel your policy. If your insurance hasn’t started yet, you’ll get a full refund.  If you choose to cancel this policy after cover has commenced, your premium will not be refundable.

  • Can I make a change to my policy?

    Afraid not. Once you’ve paid for your insurance, you can’t change it. To change something, you need to cancel your insurance and set up a new policy.

  • Can I extend or renew my policy?

    You can buy a new policy to start as soon as your current policy ends - log in here to get a quote.

  • How long can you insure me for?

    We can insure you for up to 28 days. If you need longer cover, you can take out a new policy at the end of the 28 days. Our policies are only for consecutive days of cover.

  • Why can’t you insure me?

    If you’ve not been able to get insurance from us this time, it could be for several reasons. Our underwriters use various criteria, including age, where you live, the type of vehicle, how old it is and what type of license you have in providing a quote. This means we can’t always cover everyone.

  • How do I get in touch with you?

    Simply log in to My Account to view your policy, access your documents, cancel your policy or buy a new one. Our Live Chat agents are available within My Account from 9am-5pm on weekdays and Saturdays.

  • How do I make a complaint?

    We’re sorry it’s come to this! Please email complaints@jaunt.co.uk with full details. Please include the policy details if applicable.

    You can also tell us about a complaint via live chat; our Live Chat agents are available within My Account from 9am-5pm on weekdays and Saturdays.

  • Do I have to be the registered keeper or owner to buy short-term insurance?

    You don’t need to be the registered keeper, providing you have the owner’s permission!

  • Which licences do you accept?

    You must hold a full GB driving licence to purchase a Jaunt policy.

  • Can I use Jaunt if there’s already an annual insurance policy on the vehicle?

    Yes, this insurance is completely separate to any insurance already on the vehicle. It does not affect the annual policy already on the vehicle.

  • What happens if I have an accident?

    Oh-no! If you need to report an accident or make a claim, please call 0330 053 3880.

Need some help?

You’ll find answers to the most common questions in this handy Help section. Try filtering through topics if you can’t find what you’re looking for.

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Log in to My Account to live chat with one of our experts

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Jaunt is a trading name of BISL Limited © Copyright BISL Limited, who is an intermediary authorised and regulated by the Financial Conduct Authority (No 308896). You can check this by visiting the FCA Register. BISL Limited registered in England and Wales (No. 3231094) with registered office at Fusion House, Katharine Way, Bretton, Peterborough PE3 8BG. BISL Limited is part of Markerstudy Group.
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